As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAINTENANCE REPORTED THE R1 SERVICE DOOR FOR NOT CLOSING. MAINTENANCE FOUND THE UPPER ROLLER TO BE ROTATING BEFORE GOING INTO THE LATCH FITTING. ADJUSTED HORIZONTAL PUSH ROD FROM TORQUE TUBE. ALSO, ADJUSTED GUIDE ARM SO THE FORWARD AND AFT LATCH ROLLERS ENTER THE LATCH FITTING AT THE SAME TIME. ACCOMPLISHED PER AMM 52-41-00-705.