As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
EN ROUTE FROM EWR TO PHX, CREW REPORTED THE F/O'S WINDSHIELD CRACKED AND ARCED AT FL360. MAINTENANCE REPLACED F/O WINDSHIELD IAW J/C 26L21056001. ALSO, REPLACED WINDOW HEAT CONTROL NR 2 IAW AMM 30-42-34-400. OPS TEST GOOD IAW AMM 3-42-00-710.