As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DIVERTED TO MSY DUE TO STRONG ODOR IN COCKPIT AND CABIN. CREW FOLLOWED QRH FUMES PROCEDURE. ODOR DISSIPATED SLIGHTLY BUT FLIGHT ATTENDANT SAID PASSENGERS CONTINUED TO COMPLAIN OF HEALTH CONCERNS. TROUBLESHOOT CABIN AIR QUALITY JOB CARD PERFORMED WITH NO POSITIVE FINDINGS. AIRCRAFT WAS FERRIED TO CLT, CREW REPORTED NO ODOR IN COCKPIT OR CABIN THROUGHOUT FLIGHT.