What was found
GSO - FLT 1680 - ON CLIMB-OUT FROM CLT, AT FL 210, A LOUD BANG WAS HEARD AS THE FIRST OFFICERS WINDSHIELD (OUTER PANE) SHATTERED. CREW DECLARED AN EMERGENCY AND DIVERTED TO GSO. CABIN PRESSURE REMAINED NORMAL, THEREFORE THE CABIN WAS NOT PREPPED FOR AN EMERGENCY. FLIGHT LANDED WITHOUT FURTHER INCIDENT AND TAXIED TO THE GATE. MAINTENANCE REMOVED AND REPLACED THE FIRST OFFICERS WINDSHIELD PER JOB CARD J356-11-01. ALSO, REMOVED AND REPLACED THE R1 WINDOW HEAT CONTROLLER (P/N 231-2) AS PRECAUTIONARY. OPERATIONAL CHECK GOOD. (M)