As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CLT - FLT 437 - AT 35,000 FEET NEAR RIC, THE CAPTAINS FORWARD OUTER PANE WINDSHIELD CRACKED ALL THE WAY ACROSS. FLIGHT DIVERTED TO CLT. NO EMERGENCY WAS DECLARED AND THE FLIGHT LANDED WITHOUT FURTHER INCIDENT. MAINTENANCE REMOVED AND REPLACED THE CAPTAINS FORWARD WINDSHIELD ASSEMBLY PER MM. WINDOW HEAT OPERATIONAL CHECK NORMAL. (M)