As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
F/O WINDSHIELD OUTER PANE SHATTERED AT FL380, FLAMES IMMITED UNTIL POWER WAS REMOVED FROM WINDSHIELD EVENTUALLY BY TRIPPING ITSELF. IT IS BELIEVED ONLY ARCING OCCURED AFTER DISCUSSION WITH THE FLIGHT CREW AND DUE TO NO CONCRETE EVIDENCE OF FLAMING, ONLY DAMAGE CONSISTENT WITH ARCING. R & R F/O WINDSHIELD IAW AMM 56-11-11-401. OK FOR SERVICE. IN ADDITION TO WINDOW HEAR CONTROLLER BEING REPLACED.