What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Narrative: the incident occurred during a balloon landing in a congested residential area within the city limits of Napa, California. The purpose of the balloon flight according to the operator, balloons above the valley, was to conduct a scenic ride for hire with twelve passengers. The pilot stated that during his approach for landing, the balloon experienced a loss of lift over a tree line which resulted in the balloon colliding with a house. The pilot and his twelve passengers were not injured during the collision; however, the house received property damage to the rain gutters, roof, and damage to an interior wall. privacy data omitted
As the FAA filed it
NARRATIVE: THE INCIDENT OCCURRED DURING A BALLOON LANDING IN A CONGESTED RESIDENTIAL AREA WITHIN THE CITY LIMITS OF NAPA, CALIFORNIA. THE PURPOSE OF THE BALLOON FLIGHT ACCORDING TO THE OPERATOR, BALLOONS ABOVE THE VALLEY, WAS TO CONDUCT A SCENIC RIDE FOR HIRE WITH TWELVE PASSENGERS. THE PILOT STATED THAT DURING HIS APPROACH FOR LANDING, THE BALLOON EXPERIENCED A LOSS OF LIFT OVER A TREE LINE WHICH RESULTED IN THE BALLOON COLLIDING WITH A HOUSE. THE PILOT AND HIS TWELVE PASSENGERS WERE NOT INJURED DURING THE COLLISION; HOWEVER, THE HOUSE RECEIVED PROPERTY DAMAGE TO THE RAIN GUTTERS, ROOF, AND DAMAGE TO AN INTERIOR WALL. ^PRIVACY DATA OMITTED^