What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Aircraft parked on ramp, flight attendant fell from forward entrance door onto ramp. (.4)the parked airplane was ready for pushback when the 'b' flight attendant told the 'a' flight attendant that a thru passenger had reported the cabin cleaning crew had mistakenly removed his child's stuffed animal and he wanted it returned. The 'a' flight attendant opened the forward entry door after the jetway had backed away from the airplane. Either losing his balance or not realizing the jetway had backed away, he fell 8 feet, 3 inches to the tarmac below, fracturing both wrists, his jaw, and sustaining a concussion. According to the company's chief flight attendant, the injured flight attendant violated company policy and procedures by opening the cabin door prior to the jetway being placed in position.
As the FAA filed it
AIRCRAFT PARKED ON RAMP, FLIGHT ATTENDANT FELL FROM FORWARD ENTRANCE DOOR ONTO RAMP. (.4)THE PARKED AIRPLANE WAS READY FOR PUSHBACK WHEN THE 'B' FLIGHT ATTENDANT TOLD THE 'A' FLIGHT ATTENDANT THAT A THRU PASSENGER HAD REPORTED THE CABIN CLEANING CREW HAD MISTAKENLY REMOVED HIS CHILD'S STUFFED ANIMAL AND HE WANTED IT RETURNED. THE 'A' FLIGHT ATTENDANT OPENED THE FORWARD ENTRY DOOR AFTER THE JETWAY HAD BACKED AWAY FROM THE AIRPLANE. EITHER LOSING HIS BALANCE OR NOT REALIZING THE JETWAY HAD BACKED AWAY, HE FELL 8 FEET, 3 INCHES TO THE TARMAC BELOW, FRACTURING BOTH WRISTS, HIS JAW, AND SUSTAINING A CONCUSSION. ACCORDING TO THE COMPANY'S CHIEF FLIGHT ATTENDANT, THE INJURED FLIGHT ATTENDANT VIOLATED COMPANY POLICY AND PROCEDURES BY OPENING THE CABIN DOOR PRIOR TO THE JETWAY BEING PLACED IN POSITION.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.
Other reports on N217US · 2
Matched to the same aircraft by N-number and date.