What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) This incident was brought to my attention 9/20/99. After checking all resources I determined that this office never received the first 8020-11 that would have arrived via fax around January 4, 1998. On 9/20/99 I requested ARTCC quality assurance send me a new fax on this incident. September 21, 1999 I received the fax, and it wasn't until today 10/04/1999 that this incident was once again brought to my attention. There is insufficient information 19 months after the incident to continue with any action. I have determined that this incident happened too long ago and has thus become stale.
As the FAA filed it
(-23) THIS INCIDENT WAS BROUGHT TO MY ATTENTION 9/20/99. AFTER CHECKING ALL RESOURCES I DETERMINED THAT THIS OFFICE NEVER RECEIVED THE FIRST 8020-11 THAT WOULD HAVE ARRIVED VIA FAX AROUND JANUARY 4, 1998. ON 9/20/99 I REQUESTED ARTCC QUALITY ASSURANCE SEND ME A NEW FAX ON THIS INCIDENT. SEPTEMBER 21, 1999 I RECEIVED THE FAX, AND IT WASN'T UNTIL TODAY 10/04/1999 THAT THIS INCIDENT WAS ONCE AGAIN BROUGHT TO MY ATTENTION. THERE IS INSUFFICIENT INFORMATION 19 MONTHS AFTER THE INCIDENT TO CONTINUE WITH ANY ACTION. I HAVE DETERMINED THAT THIS INCIDENT HAPPENED TOO LONG AGO AND HAS THUS BECOME STALE.