What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Narrative: on April 7, 1998, the regional office contacted the dfw FSDO with a passenger complaint from a Mr. Zen alldrege, who on April 3, 1998, was traveling with his pregnant wife, aboard delta flight 586, N635DL, a B-757-232 aircraft enroute from dfw international airport to jacksonville, Florida. On taxi-out for takeoff, a hydraulic line in the lower aft baggage bin experienced a pinhole break, which allowed skydrol fumes to be ingested into the recirculatory fans of the air conditioning system and into the aircraft cabin. Upon the flight attendant's notification of a problem, the aircraft returned to the gate, and all personnel departed the aircraft (no emergency evacuation was initiated). According to the passenger service representatives report, Mr. Alldrege repeatedly requested as to what the substance was, which caused the fumes. Mr. Alldrege and his wife were accommodated with another flight, which departed at 0900 the same day. On their return layover into dfw, from jacksonville, Florida on April 5, 1998, Mr. Alldrege notified the airlines he and his wife were ill from the experience and requested the company furnish him with material data safety sheets (msds) for skydrol. He was told the information was located in atlanta and would be sent to him as soon as possible. He was not satisfied with the airlines timeline, and filed his complaint with the southwest region. The msds were faxed to him on April 7, 1998. Delta airlines policy, once notified by a customer of illness or injury, is to initiate an insurance claim on behalf of the company and individuals. Mr. Alldrege, his wife, and a companion traveler are the only individuals on board the day of the incident to have notified delta airlines of any illness from this incident. Mr. Alldrege was contacted by a federal aviation administration, aviation safety inspector and was told of the circumstances causing the fumes in the cabin, along with the airlines corrective actions to the aircraft. His reaction was to change his complaint from, the airlines would not provide him with information, to the airlines denied him and his wife medical attention. This incident is closed. Mitchell d. wagster, aviation safety inspector, dfw-fsdo.
As the FAA filed it
NARRATIVE: ON APRIL 7, 1998, THE REGIONAL OFFICE CONTACTED THE DFW FSDO WITH A PASSENGER COMPLAINT FROM A MR. ZEN ALLDREGE, WHO ON APRIL 3, 1998, WAS TRAVELING WITH HIS PREGNANT WIFE, ABOARD DELTA FLIGHT 586, N635DL, A B-757-232 AIRCRAFT ENROUTE FROM DFW INTERNATIONAL AIRPORT TO JACKSONVILLE, FLORIDA. ON TAXI-OUT FOR TAKEOFF, A HYDRAULIC LINE IN THE LOWER AFT BAGGAGE BIN EXPERIENCED A PINHOLE BREAK, WHICH ALLOWED SKYDROL FUMES TO BE INGESTED INTO THE RECIRCULATORY FANS OF THE AIR CONDITIONING SYSTEM AND INTO THE AIRCRAFT CABIN. UPON THE FLIGHT ATTENDANT'S NOTIFICATION OF A PROBLEM, THE AIRCRAFT RETURNED TO THE GATE, AND ALL PERSONNEL DEPARTED THE AIRCRAFT (NO EMERGENCY EVACUATION WAS INITIATED). ACCORDING TO THE PASSENGER SERVICE REPRESENTATIVES REPORT, MR. ALLDREGE REPEATEDLY REQUESTED AS TO WHAT THE SUBSTANCE WAS, WHICH CAUSED THE FUMES. MR. ALLDREGE AND HIS WIFE WERE ACCOMMODATED WITH ANOTHER FLIGHT, WHICH DEPARTED AT 0900 THE SAME DAY. ON THEIR RETURN LAYOVER INTO DFW, FROM JACKSONVILLE, FLORIDA ON APRIL 5, 1998, MR. ALLDREGE NOTIFIED THE AIRLINES HE AND HIS WIFE WERE ILL FROM THE EXPERIENCE AND REQUESTED THE COMPANY FURNISH HIM WITH MATERIAL DATA SAFETY SHEETS (MSDS) FOR SKYDROL. HE WAS TOLD THE INFORMATION WAS LOCATED IN ATLANTA AND WOULD BE SENT TO HIM AS SOON AS POSSIBLE. HE WAS NOT SATISFIED WITH THE AIRLINES TIMELINE, AND FILED HIS COMPLAINT WITH THE SOUTHWEST REGION. THE MSDS WERE FAXED TO HIM ON APRIL 7, 1998. DELTA AIRLINES POLICY, ONCE NOTIFIED BY A CUSTOMER OF ILLNESS OR INJURY, IS TO INITIATE AN INSURANCE CLAIM ON BEHALF OF THE COMPANY AND INDIVIDUALS. MR. ALLDREGE, HIS WIFE, AND A COMPANION TRAVELER ARE THE ONLY INDIVIDUALS ON BOARD THE DAY OF THE INCIDENT TO HAVE NOTIFIED DELTA AIRLINES OF ANY ILLNESS FROM THIS INCIDENT. MR. ALLDREGE WAS CONTACTED BY A FEDERAL AVIATION ADMINISTRATION, AVIATION SAFETY INSPECTOR AND WAS TOLD OF THE CIRCUMSTANCES CAUSING THE FUMES IN THE CABIN, ALONG WITH THE AIRLINES CORRECTIVE ACTIONS TO THE AIRCRAFT. HIS REACTION WAS TO CHANGE HIS COMPLAINT FROM, THE AIRLINES WOULD NOT PROVIDE HIM WITH INFORMATION, TO THE AIRLINES DENIED HIM AND HIS WIFE MEDICAL ATTENTION. THIS INCIDENT IS CLOSED. MITCHELL D. WAGSTER, AVIATION SAFETY INSPECTOR, DFW-FSDO.