What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Mesaba catering truck backed into LH aileron causing damage to the LH aileron and wing structure, after servicing another airplane. Driver of truck failed to follow mesaba procedures outlined in company station operations manual (som), by not utilizing a guide. Mesaba's som states "a guide must be utilized during all backing movements and in congested areas" mesaba's safety department has established a corrective action plan to audit fueling, baggage handling, jet bridge operations and catering truck safety concerns and revise operating procedures to reduce a/c damage incidents.
As the FAA filed it
(-23) MESABA CATERING TRUCK BACKED INTO LH AILERON CAUSING DAMAGE TO THE LH AILERON AND WING STRUCTURE, AFTER SERVICING ANOTHER AIRPLANE. DRIVER OF TRUCK FAILED TO FOLLOW MESABA PROCEDURES OUTLINED IN COMPANY STATION OPERATIONS MANUAL (SOM), BY NOT UTILIZING A GUIDE. MESABA'S SOM STATES "A GUIDE MUST BE UTILIZED DURING ALL BACKING MOVEMENTS AND IN CONGESTED AREAS" MESABA'S SAFETY DEPARTMENT HAS ESTABLISHED A CORRECTIVE ACTION PLAN TO AUDIT FUELING, BAGGAGE HANDLING, JET BRIDGE OPERATIONS AND CATERING TRUCK SAFETY CONCERNS AND REVISE OPERATING PROCEDURES TO REDUCE A/C DAMAGE INCIDENTS.