What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Passenger privacy data omitted refused to stay in her seat upon landing in Cleveland. She would not take any direction from the flight crew at all. After landing, she proceeded to the aft lav and upon reaching the lav decided to beat the door until it came off its back. privacy data omitted Would not listen to any commands from flight attendant privacy data omitted ^ she refused to return to her seat, was yelling, screaming and totally irrational. privacy data omitted Then decided to sit on the floor instead of a seat. Once at the gate the police escorted her to the office and took her information.
As the FAA filed it
(-23) PASSENGER ^PRIVACY DATA ^ REFUSED TO STAY IN HER SEAT UPON LANDING IN CLEVELAND. SHE WOULD NOT TAKE ANY DIRECTION FROM THE FLIGHT CREW AT ALL. AFTER LANDING, SHE PROCEEDED TO THE AFT LAV AND UPON REACHING THE LAV DECIDED TO BEAT THE DOOR UNTIL IT CAME OFF ITS BACK. ^PRIVACY DAT^ WOULD NOT LISTEN TO ANY COMMANDS FROM FLIGHT ATTENDANT ^PRIVACY ^ SHE REFUSED TO RETURN TO HER SEAT, WAS YELLING, SCREAMING AND TOTALLY IRRATIONAL. ^PRIVACY DAT^ THEN DECIDED TO SIT ON THE FLOOR INSTEAD OF A SEAT. ONCE AT THE GATE THE POLICE ESCORTED HER TO THE OFFICE AND TOOK HER INFORMATION.