What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Police report alleges passengers knee was struck by reclining seat. Passenger struck back of seat allegedly injuring passenger's back. Unable to contact witness and she does not return my calls. Conferred with regional attorney. He advised to close with no action since allegation could not be substantiated and witness not available.
As the FAA filed it
(-23) POLICE REPORT ALLEGES PASSENGERS KNEE WAS STRUCK BY RECLINING SEAT. PASSENGER STRUCK BACK OF SEAT ALLEGEDLY INJURING PASSENGER'S BACK. UNABLE TO CONTACT WITNESS AND SHE DOES NOT RETURN MY CALLS. CONFERRED WITH REGIONAL ATTORNEY. HE ADVISED TO CLOSE WITH NO ACTION SINCE ALLEGATION COULD NOT BE SUBSTANTIATED AND WITNESS NOT AVAILABLE.