What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) During a normal landing, one passenger failed to hold on tightly and she lost her balance and fell against another elderly passenger, causing her to fall and break both of her legs. The pilot had instructed the passengers to hold on during landing.
As the FAA filed it
(-23) DURING A NORMAL LANDING, ONE PASSENGER FAILED TO HOLD ON TIGHTLY AND SHE LOST HER BALANCE AND FELL AGAINST ANOTHER ELDERLY PASSENGER, CAUSING HER TO FALL AND BREAK BOTH OF HER LEGS. THE PILOT HAD INSTRUCTED THE PASSENGERS TO HOLD ON DURING LANDING.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.