What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
JETIT817 (N416JT) was on a flight from kclt to kblm. ATC issued multiple changes to both route and altitudes leading the pilots to request a diversion to kacy to make a fuel stop. While in clear air between two thunderstorm cells (maintaining more than 20NM distance from each) the aircraft experienced severe turbulence. The pilots reported their issue and continued on approach to kacy while ATC declared and emergency for them. Upon landing the noted substantial damage from hail.
As the FAA filed it
JETIT817 (N416JT) WAS ON A FLIGHT FROM KCLT TO KBLM. ATC ISSUED MULTIPLE CHANGES TO BOTH ROUTE AND ALTITUDES LEADING THE PILOTS TO REQUEST A DIVERSION TO KACY TO MAKE A FUEL STOP. WHILE IN CLEAR AIR BETWEEN TWO THUNDERSTORM CELLS (MAINTAINING MORE THAN 20NM DISTANCE FROM EACH) THE AIRCRAFT EXPERIENCED SEVERE TURBULENCE. THE PILOTS REPORTED THEIR ISSUE AND CONTINUED ON APPROACH TO KACY WHILE ATC DECLARED AND EMERGENCY FOR THEM. UPON LANDING THE NOTED SUBSTANTIAL DAMAGE FROM HAIL.