What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
A de-icing truck backed up to spray more de-icing agent on the right wing. The driver thought he had enough clearance but didn’t have this verified. While backing, the truck contacted the R1 service door causing a dent approximately 14 x 7 inches. The plane returned to the gate and passengers deplaned normally. There were no injuries. There were no unusual time pressure or other contributing factors.
The plane was inspected and had a ferry flight to a maintenance base where the R1 service door was replaced. This is classified as an “incident” resulting in a “major” repair. All procedures were followed except the truck driver not verifying clearance before backing up.
As the FAA filed it
A DE-ICING TRUCK BACKED UP TO SPRAY MORE DE-ICING AGENT ON THE RIGHT WING. THE DRIVER THOUGHT HE HAD ENOUGH CLEARANCE BUT DIDN’T HAVE THIS VERIFIED. WHILE BACKING, THE TRUCK CONTACTED THE R1 SERVICE DOOR CAUSING A DENT APPROXIMATELY 14 X 7 INCHES. THE PLANE RETURNED TO THE GATE AND PASSENGERS DEPLANED NORMALLY. THERE WERE NO INJURIES. THERE WERE NO UNUSUAL TIME PRESSURE OR OTHER CONTRIBUTING FACTORS.
THE PLANE WAS INSPECTED AND HAD A FERRY FLIGHT TO A MAINTENANCE BASE WHERE THE R1 SERVICE DOOR WAS REPLACED. THIS IS CLASSIFIED AS AN “INCIDENT” RESULTING IN A “MAJOR” REPAIR. ALL PROCEDURES WERE FOLLOWED EXCEPT THE TRUCK DRIVER NOT VERIFYING CLEARANCE BEFORE BACKING UP.