- Date
- October 9, 2015, 17:00 local (21:00 UTC)
- Place
- Pound Ridge, NY
- Injuries
- 1 serious, 147 uninjured
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N383SWBoeing 737 3H4
- Defining event
- Enroute: Cabin safety event
- Weather
- Day
- Status
- Completed · report April 8, 2016
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- Case key
- 92218
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
hot water spilled from a cup onto the flight attendant's arm resulting in a 2nd degree burn.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
As a flight attendant (FA) was moving from the galley to the cabin to serve a tray of drinks, a cup of hot water fell off the tray and spilled onto her arm resulting in 2nd degree burns to her forearm and bicep, measuring about 1 inch by 2 inches, and separation of skin. The crew reported the flight encountered some light turbulence enroute but it was not determined if any was encountered at the time of the event.
Factual narrative
As a flight attendant (FA) was moving from the galley to the cabin to serve a tray of drinks, a cup of hot water fell off the tray and spilled onto her arm resulting in 2nd degree burns to her forearm and bicep, measuring about 1 inch by 2 inches, and separation of skin. The crew reported the flight encountered some light turbulence enroute but it was not determined if any was encountered at the time of the event.
Aircraft
- Registration
- N383SW
- Reported as
- Boeing 737 3H4 (3H4)
- Category
- Airplane
- Serial number
- 26589
- Built
- 1994
- Engines
- CFM Intl. CFM56 SERIES, turbo fanCFM Intl. CFM56 SERIES, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- Southwest Airlines Co
- Registered owner
- U S Bank Na Trustee
- Departed
- MHT · Manchester, NH
- Destination
- BWI · Baltimore, MD
- Flight plan
- IFR
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 2
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 56
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine land, Single-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Last flight review
- April 30, 2015
- Seat
- Left
- Restraint
- 3-point
- Flight hours
- 24,055 total · 18,400 in this make and model · 19,000 as pilot in command · 180 in the last 90 days · 60 in the last 30 days · 10 in the last 24 hours
- Role
- Co-pilot
- Age
- 36
- Injuries
- None
- Certificates
- Airline transport, Flight instructor, Military
- Airplane ratings
- Multi-engine land, Single-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Last flight review
- March 19, 2015
- Seat
- Right
- Restraint
- 3-point
- Flight hours
- 3,800 total · 800 in this make and model · 2,000 as pilot in command · 165 in the last 90 days · 82 in the last 30 days · 0 in the last 24 hours
Weather
- Conditions
- Day
- Turbulence
- Light
Docket · 2
The files NTSB released with the investigation on April 8, 2016, on NTSB’s docket system: statements, records, photos and specialists’ reports. 4.4 MB in all.