- Date
- September 25, 2017, 16:00 local (21:00 UTC)
- Place
- Sioux City, IA
- Injuries
- 1 serious, 172 uninjured
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N500WRBoeing 737-8H4
- Defining event
- Enroute-cruise: Cabin safety event
- Weather
- Day
- Status
- Completed · report June 8, 2020
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- Case key
- 96147
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
the flight attendant accidentally pouring hot water on his hand which resulted in a 2nd degree burn.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
On September 25, 2017, at about 1600 CDT, Southwest Airlines flight 1813, B737-800, N500WR, was enroute to Los Angeles International Airport (LAX), Los Angeles, California, when the "A" position flight attendant accidentally poured hot water onto his hand. The injured flight attendant was able to complete duties but was pulled from his trip upon landing. After returning home, the flight attendant visited a doctor who diagnosed him with second degree burns. There were 6 crew and 167 passengers onboard and the flight was operating under 14 Code of Federal Regulations Part 121 as a domestic scheduled passenger flight from Chicago Midway Airport (MDW), Chicago, Illinois, to LAX.
Factual narrative
On September 25, 2017, at about 1600 CDT, Southwest Airlines flight 1813, B737-800, N500WR, was enroute to Los Angeles International Airport (LAX), Los Angeles, California, when the "A" position flight attendant accidentally poured hot water onto his hand. The injured flight attendant was able to complete duties but was pulled from his trip upon landing. After returning home, the flight attendant visited a doctor who diagnosed him with second degree burns. There were 6 crew and 167 passengers onboard and the flight was operating under 14 Code of Federal Regulations Part 121 as a domestic scheduled passenger flight from Chicago Midway Airport (MDW), Chicago, Illinois, to LAX.
Aircraft
- Registration
- N500WR
- Reported as
- Boeing 737-8H4 (8H4)
- Category
- Airplane
- Serial number
- 36898
- Built
- 2014
- Airframe hours
- 11,886
- Engines
- CFM International CFM56-7BE/F, turbo fanCFM International CFM56-7BE/F, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- Southwest Airlines
- Registered owner
- Southwest Airlines Co
- Airworthiness certificate
- Standard, Transport
- Last inspection
- September 28, 2017
- Departed
- MDW · Chicago, IL
- Destination
- LAX · Los Angeles, CA
- Equipment
- Electronic multifunction display, Electronic flight bag or handheld device, Data recorder, Stall warning system, Onboard weather, Heads up display, Electronic primary flight display
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Weather
- Conditions
- Day
Docket · 2
The files NTSB released with the investigation on July 14, 2020, on NTSB’s docket system: statements, records, photos and specialists’ reports. 718 KB in all.