- Date
- June 12, 2018, 11:44 local (18:44 UTC)
- Place
- Phoenix, AZ
- Injuries
- 1 serious, 5 uninjured
- Damage
- No damage
- Phase of flight
- Prior to flight
- Aircraft
- N8693ABoeing 737-8H4
- Defining event
- Prior to flight: Cabin safety event
- Weather
- Not reported
- Status
- Completed · report July 8, 2020
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- Case key
- 97469
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
a passenger bumping into a flight attendant who was holding a hot liquid.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
Factual narrative
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
Aircraft
- Registration
- N8693A
- Reported as
- Boeing 737-8H4 (NO SERIES)
- Category
- Airplane
- Serial number
- 36921
- Built
- 2016
- Airframe hours
- 6,714
- Engines
- CFM International CFM56-7BE/F, turbo fanCFM International CFM56-7BE/F, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- Southwest Airlines Co
- Registered owner
- Southwest Airlines Co
- Airworthiness certificate
- Standard, Transport
- Last inspection
- June 7, 2018
- Departed
- KPHX · Phoenix, AZ
- Destination
- KBUF · Buffalo, NY
- Flight plan
- IFR
- Airport
- KPHX · Phoenix Sky Harbor Internation
- Equipment
- Electronic primary flight display, Stall warning system, Angle of attack indicator, Data recorder, Electronic flight bag or handheld device, Onboard weather, Heads up display
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 2
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 45
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, With waivers/limitations
- Last flight review
- February 28, 2018
- Seat
- Left
- Restraint
- None
- Flight hours
- 16,000 total · 9,000 in this make and model · 11,700 as pilot in command · 150 in the last 90 days · 50 in the last 30 days · 5 in the last 24 hours
- Role
- Co-pilot
- Age
- 45
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Single-engine land, Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 2, With waivers/limitations
- Last flight review
- March 14, 2018
- Seat
- Right
- Restraint
- None
- Flight hours
- 18,000 total · 3,723 in this make and model · 8,000 as pilot in command · 136 in the last 90 days · 23 in the last 30 days · 0 in the last 24 hours
Weather
- Conditions
- Not reported
Docket · 2
The files NTSB released with the investigation on October 9, 2020, on NTSB’s docket system: statements, records, photos and specialists’ reports. 835 KB in all.