DCA25LA085

NTSB accident investigation · Boeing 767 · San Bernardino, CA · January 10, 2025

Accident · No injuriesClass 4 · LimitedFinal report
Date
January 9, 2025, 18:55 local (Jan 10, 2025, 02:55 UTC)
Place
San Bernardino, CA · SBD
Injuries
3 uninjured
Damage
Substantial damage
Phase of flight
Landing
Aircraft
N324UPBoeing 767
Defining event
Landing-flare/touchdown: Tailstrike
Weather
Visual (VMC) · Night
Status
Completed · report October 23, 2025
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
FAA, UPS, Boeing
Case key
199538

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

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Probable cause

Encounter with windshear during landing which resulted in a tailstrike.

Findings · 4

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Fuselage: fuselage main structureAircraft › Aircraft structures · Damaged/degradedBoeing 767-34AF: 1 caseAll aircraft: 24 casesProbable cause
Wind: windshearEnvironmental issues › Conditions/weather/phenomena · Contributed to outcomeBoeing 767-34AF: 1 caseAll aircraft: 90 casesProbable cause
Wind: windshearEnvironmental issues › Conditions/weather/phenomena · Ability to respond/compensateBoeing 767-34AF: 1 caseAll aircraft: 90 cases

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

United Parcel Service (UPS) flight 2918 experienced a tailstrike while landing on runway 6 at San Bernardino International Airport (SBD), San Bernardino, California. The non-scheduled cargo flight was operated under the provisions of 14 Code of Federal Regulations Part 121. The airplane sustained substantial damage to the underside of the fuselage near the tail. Flight 2918 was originally destined for Ontario International Airport (ONT), Ontario California. After a missed approach at ONT, the flight crew elected to divert to SBD due to fuel state and unfavorable wind conditions at ONT. According to the flight crew, the approach into SBD was stabilized at both 1,000 and 500 ft above ground level (agl). The flight crew further stated that during landing on runway 6, the captain began a normal flare at about 100 ft agl, but he felt the airplane “nose come up and sink rate accelerate” at about 15 ft. The captain stated the airplane contacted the runway “slightly more firmly than usual” but it did not bounce. Once on the runway, the flight crew received an aural windshear warning. Flight data showed the airplane’s pitch attitude reached a maximum of 8.1° at touchdown, sufficient to cause contact between the airplane’s lower fuselage and the runway. Additionally, flight data showed a vertical acceleration of 2.2g, and a windshear warning simultaneous with the touchdown that lasted about 5 seconds. An unscheduled stabilizer trim movement warning occurred immediately after the touchdown. Lastly, an unscheduled stabilizer movement, consistent with the tailstrike event, occurred momentarily about half a second after touchdown. During postlanding rollout, the captain recalled seeing a “tail skid” message on the engine indicating and crew alerting system (EICAS). During postlanding taxi, the first officer was unable to reset the stabilizer trim. Postlanding inspection by the captain revealed substantial damage to the lower fuselage consistent with its contact with the runway. Further inspection of the airplane found damage to the tail skid shock strut and its support assembly as well as the horizontal stabilizer ballscrew actuator (jackscrew), both as a result of the tailstrike. The tail skid damage was consistent with the tail skid message observed on the EICAS by the flight crew. The flight data showed no evidence of a mechanical malfunction that would have contributed to the airplane pitch angle when the airplane touched down on the runway.

Aircraft

Registration
N324UP
Reported as
Boeing 767 (34AF)
Category
Airplane
Serial number
27750
Built
1998
Engines
GE CF6-80 SERIES, 56,218 lbs thrust, turbo fanGE CF6-80 SERIES, 57,078 lbs thrust, turbo fan
Damage
Substantial damage
Flight
Part 121
Operator
United Parcel Service Co
Registered owner
United Parcel Service Co
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · January 9, 2025
Departed
KSDF · Louisville, KY
Destination
KONT · Ontario, CA
Flight plan
IFR
Airport
SBD · San Bernardino Intl, runway 06/24, 10,000 × 200 ft, concrete
Equipment
ADS-B, Stall warning system, Satellite tracking device, Onboard weather, Electronic primary flight display, Electronic multifunction display, Electronic flight bag or handheld device, Data recorder, Auto-pilot, Angle of attack indicator

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 3

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
53
Injuries
None
Certificates
Airline transport, Private
Airplane ratings
Single-engine land, Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
December 20, 2024
Seat
Left
Restraint
5-point
Flight hours
12,831 total · 2,753 in this make and model · 4,853 as pilot in command · 102 in the last 90 days · 17 in the last 30 days · 0 in the last 24 hours
Role
Pilot
Age
32
Injuries
None
Certificates
Airline transport, Military
Airplane ratings
Multi-engine land, Single-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
December 17, 2024
Seat
Right
Restraint
5-point
Flight hours
4,679 total · 5 in this make and model · 2,780 as pilot in command · 5 in the last 90 days · 5 in the last 30 days · 5 in the last 24 hours
Role
Other flight crew
Injuries
None
Certificate
Airline transport
Seat
Rear
Restraint
5-point

Weather

Conditions
Visual (VMC) · Night
Wind
360° at 5 knots
Visibility
10 statute miles
Lowest ceiling
None
Temperature
66 °F, dew point -0 °F
Altimeter
30.15 inHg
Observed at
KSBD, 13 nm away
METAR
METAR KSBD 100155Z 36005KT 10SM CLR 19/M18 A3015=

Docket · 3

The files NTSB released with the investigation on October 23, 2025, on NTSB’s docket system: statements, records, photos and specialists’ reports. 3.6 MB in all.