DCA25LA269

NTSB accident investigation · Embraer-Empresa Brasileira De ERJ 170-200 LR · Jacksonville, GA · July 21, 2025

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
July 21, 2025, 13:01 local (17:01 UTC)
Place
Jacksonville, GA
Injuries
1 serious, 79 uninjured
Damage
No damage
Phase of flight
Enroute
Aircraft
N229JQEmbraer-Empresa Brasileira De ERJ 170-200 LR
Defining event
Enroute-climb to cruise: Turbulence encounter
Weather
Instrument (IMC) · Day
Status
Completed · report March 17, 2026
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
FAA AVP110
FAA report
20250721008289A
Case key
200620

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

The airplane’s encounter with unanticipated moderate turbulence.

Findings · 2

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Turbulence: convective turbulenceEnvironmental issues › Conditions/weather/phenomena · Effect on operationEmbraer-Empresa Brasileira De ERJ 170-200 LR: 3 casesAll aircraft: 145 casesProbable cause
Turbulence: convective turbulenceEnvironmental issues › Conditions/weather/phenomena · Awareness of conditionEmbraer-Empresa Brasileira De ERJ 170-200 LR: 3 casesAll aircraft: 145 cases

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

Republic Airways, dba Delta Connection, flight 5826 encountered unanticipated moderate turbulence while deviating around convective weather during climb-out from Jacksonville International Airport (JAX), Jacksonville, Florida en route to General Edward Lawrence Logan International Airport (BOS), Boston, Massachusetts. The turbulence occurred as the airplane passed through approximately 10,000 feet and resulted in a serious injury to a flight attendant (FA). Following the event, the flight diverted to Washington Dulles International Airport (IAD), Dulles, Virginia. Before the event flight, the flight crew had completed an inbound leg from BOS to JAX during which they experienced light turbulence during descent, between 6,000 ft and landing. Before departure, the captain conducted a standard crew briefing and advised the FAs that “light chop” was expected during climbout, with smoother conditions anticipated during cruise. The captain was the pilot flying (PF) for the return flight to Boston. During climbout, the captain observed cloud tops along the flight path at about 10,000 ft and believed the flight would skim the tops. However, the airplane passed through the cloud tops, and immediately encountered light chop, which intensified into moderate turbulence. The captain selected manual speed control and maintained 250 knots while climbing through the area. The first officer made the “10,000 ft” callout and turned off the sterile cockpit light (which informs the FAs that the flight is above 10,000 feet) prior to the onset of moderate turbulence. Shortly after the turbulence encounter, the “B” FA contacted the flight crew and reported that the “A” FA had fallen in the aft galley and appeared to be injured. The captain transferred airplane control and radio communications to the first officer so that she could handle the injury situation. The captain contacted dispatch and was subsequently connected to StatMD medical services, who advised they apply ice and administer acetaminophen from the Emergency Medical Kit. The flight crew and dispatch discussed if the flight should continue to BOS or divert to a closer airport. After determining that the “A” FA could not perform her duties due to her injuries, dispatch recommended the flight divert to IAD. After the injury, the “B” FA assumed the “A” FA’s duties in the forward cabin, and the injured FA remained seated in the aft jumpseat. Medical personnel met the airplane upon arrival at the gate and transported the injured FA to the hospital where she was diagnosed with a broken ankle.

Aircraft

Registration
N229JQ
Reported as
Embraer-Empresa Brasileira De ERJ 170-200 LR
Category
Airplane
Serial number
17000219
Built
2008
Engines
GE CF34-8E5, 14,510 lbs thrust, turbo fanGE CF34-8E5, 14,510 lbs thrust, turbo fan
Damage
No damage
Flight
Part 121
Operator
Delta Air Lines Inc
Registered owner
Delta Air Lines Inc
Airworthiness certificate
Standard, Normal
Last inspection
Continuous airworthiness · July 9, 2025 · 40,796.36 hours before
Departed
KJAX · Jacksonville, FL
Destination
KIAD · Dulles, VA
Flight plan
IFR
Equipment
Data recorder, Electronic flight bag or handheld device, Electronic multifunction display, Electronic primary flight display, Onboard weather, Satellite tracking device, Stall warning system, ADS-B, Auto-pilot

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 3

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
33
Injuries
None
Certificate
Airline transport
Medical
Class 1, Without waivers/limitations
Last flight review
April 23, 2025
Seat
Left
Flight hours
3,171 total · 1,666 in this make and model
Role
Co-pilot
Age
33
Injuries
None
Certificate
Airline transport
Medical
Class 1, Without waivers/limitations
Last flight review
June 12, 2025
Seat
Right
Flight hours
1,387 total · 387 in this make and model
Role
Cabin crew
Injuries
Serious
Restraint
None

Weather

Conditions
Instrument (IMC) · Day
Lowest ceiling
1,000 ft broken
Temperature
70 °F, dew point 64 °F
Altimeter
30.18 inHg
Turbulence
Moderate
Observed at
KJAX

Docket · 4

The files NTSB released with the investigation on March 17, 2026, on NTSB’s docket system: statements, records, photos and specialists’ reports. 8.6 MB in all.

FAA reports on this event · 1

The FAA’s own accident and incident reports, matched to the aircraft by N-number and date.