- Date
- August 31, 2025, 09:00 local (15:00 UTC)
- Place
- Denver, CO · Google Earth lat/long runway 26
- Injuries
- 1 serious, 123 uninjured
- Damage
- No damage
- Phase of flight
- Standing
- Aircraft
- C-GYLQAirbus Canada BD500
- Defining event
- Standing: Evacuation
- Weather
- Visual (VMC) · Day
- Status
- Completed · report March 17, 2026
- Report
- Approved by Office Director
- Investigation class
- Class 4 - Basic report with no Prelim publish
- NTSB office
- Major Investigations Division
- Parties
- Airbus, Air Canada ASI, FAA AVP-110, Air Canada - Director of Safety, TSB of Canada
- Case key
- 200905
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
Unidentified burned debris in an aft galley oven, which generated smoke and odor in the cabin and led to an air turnback and subsequent evacuation, during which a serious injury occurred.
Findings · 3
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
Air Canada flight 1038, a scheduled international passenger flight from Denver International Airport (DEN), Denver, Colorado, to Toronto Pearson International Airport (YYZ), Mississauga, Ontario, Canada, experienced smoke and an electrical odor in the cabin, resulting in an air turnback. After landing, an evacuation was initiated, and one passenger sustained a serious injury. According to the flight crew, during climb out, the flight attendants (FAs) informed them of an electrical burning odor in the aft cabin. The flight crew turned the power to the aft galley off, but the FAs stated the odor was getting stronger and that they observed haze in the cabin. At that time, the flight crew declared an emergency and coordinated with air traffic control for a return to DEN. After landing, the flight crew stopped the aircraft on the runway and contacted the flight attendants to get an update on the situation in the cabin. The FAs stated that the situation was worse and that passengers were experiencing eye irritation. At that time, the captain commanded an evacuation. During the evacuation, FAs observed passengers standing on both wings. One FA exited onto each wing and assisted with the overwing evacuations. A passenger sustained a serious injury to their right ankle and was unable to move away from the slide. At that time, passengers were redirected into the cabin and out the left overwing exit. The remainder of the evacuation was uneventful. Post-event evaluation revealed burned debris on the baffle plate, carriers, and tray installed in an aft galley oven.
Aircraft
- Registration
- C-GYLQ
- Reported as
- Airbus Canada BD500 (1A11)
- Category
- Airplane
- Serial number
- 55355
- Built
- 2025
- Engines
- Pratt & Whitney PW1524G-3, 24,000 lbs thrust, turbo fanPratt & Whitney PW1524G-3, 24,400 lbs thrust, turbo fan
- Damage
- No damage
- Flight
- Part 129
- Operator
- Air Canada
- Registered owner
- Air Canada
- Airworthiness certificate
- Standard, Transport
- Last inspection
- Continuous airworthiness · August 29, 2025 · 663.4 hours before
- Departed
- DEN · Denver, CO
- Destination
- YYZ · Toronto, OF
- Flight plan
- IFR
- Airport
- KDEN · Denver International Airport, runway 26, 12,000 × 150 ft, concrete
- Equipment
- Auto-pilot, Data recorder, Electronic multifunction display, Electronic primary flight display, Heads up display, Onboard weather, ADS-B, Stall warning system, Satellite tracking device
Flight crew · 5
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 39
- Injuries
- None
- Certificates
- Foreign, Airline transport
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Last flight review
- August 23, 2025
- Seat
- Left
- Restraint
- 5-point
- Flight hours
- 6,648 total · 2,200 in this make and model · 3,200 as pilot in command · 194 in the last 90 days · 57 in the last 30 days · 0 in the last 24 hours
- Role
- Co-pilot
- Age
- 49
- Injuries
- None
- Certificates
- Foreign, Airline transport
- Airplane ratings
- Multi-engine sea
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Last flight review
- September 6, 2025
- Seat
- Right
- Restraint
- 5-point
- Flight hours
- 12,000 total · 797 in this make and model · 9,000 as pilot in command · 225 in the last 90 days · 75 in the last 30 days · 4 in the last 24 hours
- Role
- Cabin crew
- Injuries
- None
- Seat
- Front
- Restraint
- 3-point
- Role
- Cabin crew
- Injuries
- None
- Seat
- Left
- Restraint
- 3-point
- Role
- Cabin crew
- Injuries
- None
- Seat
- Right
- Restraint
- 3-point
Weather
- Conditions
- Visual (VMC) · Day
- Wind
- 260° at 5 knots
- Visibility
- 15 statute miles
- Lowest ceiling
- None
- Temperature
- 61 °F
- Altimeter
- 30.34 inHg
- Observed at
- KDEN
Docket · 1
The files NTSB released with the investigation on March 17, 2026, on NTSB’s docket system: statements, records, photos and specialists’ reports. 5.6 MB in all.