DCA25LA308

NTSB accident investigation · Airbus Canada BD500 · Denver, CO · August 31, 2025

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
August 31, 2025, 09:00 local (15:00 UTC)
Place
Denver, CO · Google Earth lat/long runway 26
Injuries
1 serious, 123 uninjured
Damage
No damage
Phase of flight
Standing
Aircraft
C-GYLQAirbus Canada BD500
Defining event
Standing: Evacuation
Weather
Visual (VMC) · Day
Status
Completed · report March 17, 2026
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
Airbus, Air Canada ASI, FAA AVP-110, Air Canada - Director of Safety, TSB of Canada
Case key
200905

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

Unidentified burned debris in an aft galley oven, which generated smoke and odor in the cabin and led to an air turnback and subsequent evacuation, during which a serious injury occurred.

Findings · 3

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Equipment/furnishings: buffet/galleysAircraft › Aircraft systems · Inadequate inspectionAll aircraft: 6 casesProbable cause
Physical workspace: air quality/dust/smokeEnvironmental issues › Task environment · Contributed to outcomeAll aircraft: 9 casesProbable cause
Impairment/incapacitation: illness/injuryPersonnel issues › Physical · PassengerAll aircraft: 34 cases

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

Air Canada flight 1038, a scheduled international passenger flight from Denver International Airport (DEN), Denver, Colorado, to Toronto Pearson International Airport (YYZ), Mississauga, Ontario, Canada, experienced smoke and an electrical odor in the cabin, resulting in an air turnback. After landing, an evacuation was initiated, and one passenger sustained a serious injury. According to the flight crew, during climb out, the flight attendants (FAs) informed them of an electrical burning odor in the aft cabin. The flight crew turned the power to the aft galley off, but the FAs stated the odor was getting stronger and that they observed haze in the cabin. At that time, the flight crew declared an emergency and coordinated with air traffic control for a return to DEN. After landing, the flight crew stopped the aircraft on the runway and contacted the flight attendants to get an update on the situation in the cabin. The FAs stated that the situation was worse and that passengers were experiencing eye irritation. At that time, the captain commanded an evacuation. During the evacuation, FAs observed passengers standing on both wings. One FA exited onto each wing and assisted with the overwing evacuations. A passenger sustained a serious injury to their right ankle and was unable to move away from the slide. At that time, passengers were redirected into the cabin and out the left overwing exit. The remainder of the evacuation was uneventful. Post-event evaluation revealed burned debris on the baffle plate, carriers, and tray installed in an aft galley oven.

Aircraft

Registration
C-GYLQ
Reported as
Airbus Canada BD500 (1A11)
Category
Airplane
Serial number
55355
Built
2025
Engines
Pratt & Whitney PW1524G-3, 24,000 lbs thrust, turbo fanPratt & Whitney PW1524G-3, 24,400 lbs thrust, turbo fan
Damage
No damage
Flight
Part 129
Operator
Air Canada
Registered owner
Air Canada
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · August 29, 2025 · 663.4 hours before
Departed
DEN · Denver, CO
Destination
YYZ · Toronto, OF
Flight plan
IFR
Airport
KDEN · Denver International Airport, runway 26, 12,000 × 150 ft, concrete
Equipment
Auto-pilot, Data recorder, Electronic multifunction display, Electronic primary flight display, Heads up display, Onboard weather, ADS-B, Stall warning system, Satellite tracking device

Flight crew · 5

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
39
Injuries
None
Certificates
Foreign, Airline transport
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
August 23, 2025
Seat
Left
Restraint
5-point
Flight hours
6,648 total · 2,200 in this make and model · 3,200 as pilot in command · 194 in the last 90 days · 57 in the last 30 days · 0 in the last 24 hours
Role
Co-pilot
Age
49
Injuries
None
Certificates
Foreign, Airline transport
Airplane ratings
Multi-engine sea
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
September 6, 2025
Seat
Right
Restraint
5-point
Flight hours
12,000 total · 797 in this make and model · 9,000 as pilot in command · 225 in the last 90 days · 75 in the last 30 days · 4 in the last 24 hours
Role
Cabin crew
Injuries
None
Seat
Front
Restraint
3-point
Role
Cabin crew
Injuries
None
Seat
Left
Restraint
3-point
Role
Cabin crew
Injuries
None
Seat
Right
Restraint
3-point

Weather

Conditions
Visual (VMC) · Day
Wind
260° at 5 knots
Visibility
15 statute miles
Lowest ceiling
None
Temperature
61 °F
Altimeter
30.34 inHg
Observed at
KDEN

Docket · 1

The files NTSB released with the investigation on March 17, 2026, on NTSB’s docket system: statements, records, photos and specialists’ reports. 5.6 MB in all.