DCA25LA323

NTSB accident investigation · Boeing 737-7H4 · Port Orange, FL · September 12, 2025

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
September 12, 2025, 13:45 local (17:45 UTC)
Place
Port Orange, FL
Injuries
1 serious, 134 uninjured
Damage
No damage
Phase of flight
Enroute
Aircraft
N919WNBoeing 737-7H4
Defining event
Enroute-descent: Turbulence encounter
Weather
Visual (VMC) · Day
Status
Completed · report June 4, 2026
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
FAA
Case key
201001

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

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Probable cause

An encounter with convective turbulence during descent, which resulted in serious injuries to a flight attendant.

Findings · 1

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Turbulence: convective turbulenceEnvironmental issues › Conditions/weather/phenomena · Effect on personnelBoeing 737-7H4: 8 casesAll aircraft: 145 casesProbable cause

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

Southwest Airlines flight 4515, operating between Baltimore Washington International Airport (BWI), Baltimore, Maryland, and Orlando International Airport (MCO), Orlando, Florida, encountered moderate turbulence while in descent to MCO. One flight attendant sustained a serious injury and one sustained a minor injury during the turbulence encounter. The aircraft continued to MCO and landed without further incident. The captain served as the flying pilot and the first officer as the pilot monitoring for the entire flight. Prior to the flight, the crew reviewed the dispatch release and weather forecasts, which indicated areas of isolated rain showers storms to the east of the intended route. The flight crew stated that the takeoff, climb and cruise were normal, with occasional light turbulence. The flight crew stated that they had turned on the seatbelt sign earlier in the flight, and kept it illuminated as they began the descent into MCO. The first officer stated he had WSI Pilotbrief weather radar and SkyPath active on his electronic flight bag (EFB) and did not notice any turbulence being depicted for the descent to the airport. Air traffic control (ATC) indicated that there was rain on the arrival route, and recent pilot reports (PIREPs) indicated rides were smooth. The captain instructed the flight attendants to ready the cabin for arrival as the aircraft descended through flight level 190. As the flight continued the approach, air traffic control provided vectors to steer the flight clear of showers that were developing ahead. At about 14,000 feet, while passing through a cloud layer, the airplane encountered turbulence that lasted for approximately 11 seconds. Flight data recorder data indicated a maximum vertical acceleration of 2.30 g followed by a minimum of 0.59 g about 1.1 seconds later. During that same time, lateral acceleration also varied between -0.09 g to 0.14 g. The autopilot remained engaged during the entire event. A National Weather Service convective Significant Meteorological Information (SIGMET) was valid for the time of the event for areas east of the intended route. Tracking data and weather radar showed the flight traversed to the west of the SIGMET area, and the turbulence encounter occurred as the flight entered an area of precipitation that had a radar indicated echo top of 25,000 feet. There were no PIREPs of any turbulence in the immediate area at the time of the encounter. A PIREP of moderate turbulence near the encounter location was reported over an hour prior to the event, and light turbulence PIREPs in the area within an hour of the encounter were at altitudes above and below the altitude of the accident flight. At the time of the turbulence encounter the flight attendants (FA) were cleaning and preparing the cabin for landing. Two FAs were thrown into the air and then onto the floor. The FA in the aft galley sustained a serious injury to her ankle and the other FA was in the aisle and injured her hip.Emergency personnel met the airplane at the gate and transported both FAs to the hospital. One FA was treated and released and the other diagnosed with a fracture and dislocation of her right ankle.

Aircraft

Registration
N919WN
Reported as
Boeing 737-7H4
Category
Airplane
Serial number
36625
Built
2008
Airframe hours
56,041
Engines
CFM Intl CFM56-7B24, 24,200 lbs thrust, turbo fanCFM Intl CFM56-7B24, 24,200 lbs thrust, turbo fan
Damage
No damage
Flight
Part 121
Operator
Southwest Airlines Co
Registered owner
Southwest Airlines Co
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · September 7, 2025
Departed
BWI · Baltimore, MD
Destination
MCO · Orlando, FL
Flight plan
IFR
Equipment
Onboard weather, Stall warning system, ADS-B, Electronic flight bag or handheld device, Data recorder, Auto-pilot, Electronic multifunction display, Electronic primary flight display, Heads up display, Angle of attack indicator

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 2

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
53
Injuries
None
Certificate
Airline transport
Airplane ratings
Multi-engine land, Single-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Last flight review
February 8, 2025
Seat
Left
Restraint
5-point
Flight hours
18,900 total · 13,000 in this make and model · 5,000 as pilot in command · 140 in the last 90 days · 60 in the last 30 days · 0 in the last 24 hours
Role
Co-pilot
Age
30
Injuries
None
Certificate
Airline transport
Airplane ratings
Multi-engine land, Single-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
January 21, 2025
Seat
Right
Restraint
5-point
Flight hours
3,000 total · 950 in this make and model · 1,430 as pilot in command · 150 in the last 90 days · 50 in the last 30 days · 0 in the last 24 hours

Weather

Conditions
Visual (VMC) · Day
Wind
50° at 14 knots
Visibility
10 statute miles
Lowest ceiling
15,000 ft broken
Temperature
84 °F, dew point 72 °F
Altimeter
29.98 inHg
Observed at
KMCO, 30 nm away

Docket · 2

The files NTSB released with the investigation on June 4, 2026, on NTSB’s docket system: statements, records, photos and specialists’ reports. 4.4 MB in all.