ERA11LA266

NTSB accident investigation · Airbus A330-323 · New York, NY · April 25, 2011

Accident · Serious injuriesLimited investigationFinal report
Date
April 25, 2011, 16:25 local (20:25 UTC)
Place
New York, NY
Injuries
1 serious, 275 uninjured
Damage
No damage
Phase of flight
Pushback/towing
Aircraft
N807NWAirbus A330-323
Defining event
Pushback/towing: Miscellaneous/other
Weather
Visual (VMC) · Day
Status
Completed · report December 27, 2011
Report
Approved by Office Director
NTSB office
Eastern Region Aviation
Parties
FAA/FSDO
FAA report
20110425008139A
Case key
78971

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

The flight attendant's inadvertent fall, which resulted in a serious injury.

Findings · 1

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

The airplane was being pushed back from the gate when a flight attendant fell after she stepped on her own foot. She lost her balance and fractured her left femur. According to the injured flight attendant and other crewmembers, the push back was smooth. There were no mechanical problems with the airplane at the time of the accident that would have caused the flight attendant to fall.

Factual narrative

HISTORY OF FLIGHT On April 25, 2011, about 1625 eastern daylight time, an Airbus 330-323, N807NW, had a flight attendant injured during pushback at the John F. Kennedy International Airport (KJFK), New York, New York. The airplane had 11 crewmembers and 265 passengers; 1 flight attendant sustained serious injuries. The airplane was registered to, and operated by, Delta Airlines under the provisions of 14 Code of Federal Regulations (CFR) Part 121 for the international scheduled air carrier flight. The flight was destined for Athens Eleftherios Venizelos International Airport (LGAV), Spata, Greece. Visual meteorological conditions prevailed at the time and an instrument flight rules flight plan had been filed. According to the captain of the flight, the pushback was uneventful and "very smooth" and that sentiment was shared by the other crew members. According to the injured flight attendant, she was had placed her right foot too close to her left foot, she stepped on her right foot and lost her balance. She attempted to stabilize herself; however, she fell and broke her left femur. PERSONNEL INFORMATION According to Federal Aviation Administration (FAA) and operator records, the captain, age 58, had 17,641 total hours of flight experience and 445 total hours of flight experience as pilot-in-command of the accident aircraft make and model. He held an Airline Transport Pilot (ATP) certificate and a first class medical certificate that was issued January 19, 2011. His most recent CFR Part 121 checkride was conducted April 6, 2011. The First Officer, age 50, had 12,748 total hours of flight experience and 1,134 hours in the accident airplane make and model. He held an ATP certificate and a first class medical certificate that was issued December 10, 2010. His most recent CFR Part 121 checkride was conducted July 25, 2010. AIRCRAFT INFORMATION According to FAA and operator records, the airplane was issued an airworthiness certificate on July 7, 2004. The airplane's most recent continuous airworthiness inspection was dated on April 19, 2011. At the time of the inspection, the reported aircraft total time was 31,618 hours of time in service. The airplane was equipped with two Pratt & Whitney PW4168A turbofan engines. According to the operator, there was no mechanical malfunction or abnormalities with the airplane. METEROLOGICAL INFORMATION The 1651 recorded weather observation at JFK, included wind from 150 degrees at 6 knots, visibility 9 miles, few clouds at 1,200 feet above ground level (agl), scattered clouds at 13,000 and 25,000 feet agl, temperature 17 degrees C, dew point 14 degrees C; barometric altimeter 30.01 inches of mercury.

Aircraft

Registration
N807NW
Reported as
Airbus A330-323
Category
Airplane
Serial number
0588
Airframe hours
31,618
Engines
Pratt & Whitney PW4168A, 68,000 lbs thrust, turbo fanPratt & Whitney PW4168A, 68,000 lbs thrust, turbo fan
Damage
No damage
Flight
Part 121
Operator
Delta Airlines, Inc, doing business as Delta Airlines
Registered owner
Delta Airlines, Inc
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · April 19, 2011
Departed
KJFK · New York, NY
Destination
LGAV · Sparta
Flight plan
IFR
Airport
JFK · John F. Kennedy International

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 3

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
58
Injuries
None
Certificates
Commercial, Airline transport, Flight engineer
Airplane ratings
Single-engine land, Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Last flight review
April 6, 2011
Seat
Left
Flight hours
17,641 total · 445 in this make and model · 86 in the last 90 days
Role
Co-pilot
Age
50
Injuries
None
Certificates
Commercial, Airline transport, Flight engineer
Airplane ratings
Single-engine land, Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
July 25, 2010
Seat
Right
Flight hours
12,748 total · 1,134 in this make and model · 246 in the last 90 days · 4 in the last 24 hours
Role
Other flight crew
Injuries
None
Certificates
Airline transport, Flight engineer, Private
Airplane ratings
Multi-engine land, Single-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Seat
Rear
Flight hours
7,795 total

Weather

Conditions
Visual (VMC) · Day
Wind
150° at 6 knots
Visibility
9 statute miles
Lowest ceiling
None
Temperature
63 °F, dew point 57 °F
Altimeter
30.01 inHg
Observed at
JFK

Docket · 4

The files NTSB released with the investigation on November 9, 2011, on NTSB’s docket system: statements, records, photos and specialists’ reports. 1.2 MB in all.

FAA reports on this event · 1

The FAA’s own accident and incident reports, matched to the aircraft by N-number and date.