Service difficulty report · Software · Piper PA46R350T

Difficulty date
December 9, 2018
Submitted
December 11, 2018
Operation
Air carrier
Aircraft
N2304D
Make and model
Piper PA46R350T
Aircraft serial
4692154
Aircraft time
3,325 hours, 3,000 cycles
Part
Software
Part number
MULTIPLE
Part serial
SYSID25EA1D15D
Condition
Incorrect
Location
Zone 200
Part time
3,325 hours, 3,000 cycles
Component
G1000 · Garmin Intl · VER72015
Component part number
MULTIPLE
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT G1000 SYSTEM SHOWED VERSION 17, BUT THERE WAS NO LOG ENTRY FOR APPLICATION OF SERVICE LETTER 1194. A SOFTWARE MISMATCH ERROR WAS NOTED ON A GFC COMPONENT AT 3299 HOURS AND THAT ONE COMPONENT SOFTWARE WAS RELOADED AND ALL SYSTEMS APPEARED TO OPERATE NORMALLY. AIRCRAFT WAS FLOWN FOR APPROXIMATELY 25 HOURS WITHOUT ANY ANOMOLIES. TWO DAYS BEFORE FAILURE, G1000 WAS PLACED IN MAINTENANCE MODE TO CHECK GDU SOFTWARE VERSION TO SEE IF IT WAS CAPABLE OF LP APPROACHES. THE NEXT FLIGHT AFTER THAT, THE FIRST INDICATION OF A PROBLEM WAS THREE LOUD CLICKS IN THE HEAD SET AND APPARENT REBOOTING OF THE AUDIO PANEL AS THE SYSTEM STARTED. THE ACTIVE FREQUENCY DISPLAYED IN THE GDU WAS WHITE INSTEAD OF GREEN, BUT RADIOS APPEARED TO OPERATE NORMALLY. AN AFCS FLAG WAS NOTED IN THE PILOT PFD. RESETTING THE AUTO PILOT AND PITCH TRIM CIRCUIT BREAKERS DID NOT CLEAR THE FLAG. MANUAL ELECTRIC TRIM DID NOT FUNCTION. AFTER TAKEOFF, A WARNING THAT THE TRANSPONDER WAS INOPERATIVE WAS NOTED AND THE TRANSPONDER CYCLED BETWEEN ON, STBY, AND FAIL. FLIGHT WAS DISCONTINUED AND AIRCRAFT RETURNED TO BASE. FOLLOWING GARMIN TECHNICAL SUPPORT ADVICE, A COMPLETE SOFTWARE RELOAD OF VERSION 15 WAS ACCOMPLISHED WHICH RECTIFIED ALL ISSUES.

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