As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
A FLIGHT WAS CANCELLED WHEN THE FLIGHT CREW WAS UNABLE TO ACHIEVE NR 2 ENGINE START. THE FLIGHT CREW REPORTED THAT THE ENGINE FAILED TO LIGHT OFF. THE MAINTENANCE VENDOR DETERMINED THAT THE IGNITOR PLUGS WERE WORN AND REQUIRED TO BE REPLACED. THE VENDOR REPLACED THE IGNITOR PLUGS WITH NEW P/N 68032.