As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
SERVICE DOOR OUTER HANDLE WILL NOT OPEN FROM OUTSIDE USING PUSHBUTTON. INSPECTED SERVICE DOOR OUTER HANDLE & LUBRICATED IAW SUPP 11-029B, NO FIX. FOUND CRACK IN OUTER SERVICE DOOR OUTER HANDLE SHAFT. DOOR CLOSES, LATCHES & LOCKS NORMALLY.