As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
YYT - FLT 38 - AT FL360, CREW OBSERVED ARCHING ON RIGHT FORWARD WINDSHIELD. WINDSHIELD BEGAN BUBBLING THEN CRACKING. INNER PAIN REMAINED INTACT. DIVERTED AND LANDED YYT WITHOUT INCIDENT. REPLACED RIGHT SIDE FORWARD WINDSHIELD. REPLACED WINDOW HEAT CONTROLLER. PERFORMED WINDOW HEATING SYSTEM CHECK PER THE MM. SYSTEM GROUND CHECKED NORMAL OPERATION. (M)