As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FLIGHT CREW REPORTED THAT THE FIRST OFFICERS WINDSHIELD SHATTERED CLIMBING THRU FL 200. THE FLIGHT CREW DECLARED AN EMERGENCY, RETURNED DEPARTURE AND LANDED WITHOUT FURTHER INCIDENT. MAINTENENCE REPLACED THE FIRST OFFICERS WINDSHIELD IAW AMM 56-11-11 AND THE FIRST OFFICERS WINDOW HEAT CONTROLLER AND ACCOMPLISHED A SATISFACTORY OPS CHECK IAW AMM 30-42-34.