Service difficulty report · Window · Boeing 777223

Difficulty date
March 8, 2018
Submitted
March 9, 2018
Operation
Air carrier
Aircraft
N777AN
Make and model
Boeing 777223
Aircraft serial
29585
Aircraft time
76,625 hours, 9,104 cycles
Part
Window
Condition
Cracked
Location
Cockpit
Stage of operation
CR
How discovered
V
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

L1 WINDSHIELD CRACKED IN FLIGHT. FLIGHT DIVERTED DUE TO THE L2 WINDOW OUTER PANE HAD SHATTERED. NO EMERGENCY DECLARED. FLIGHT LANDED WITHOUT INCIDENT. AIRCRAFT REMOVED FROM SERVICE. REPLACED THE L1 WINDOW AND WINDOW HEAT CONTROLLER IAW AMM 30-41-00, AND AMM 56-11-01. AIRCRAFT WAS GROUNDED.