Service difficulty report · Computer · Boeing 777223

Difficulty date
September 30, 2019
Submitted
October 2, 2019
Operation
Air carrier
Aircraft
N773AN
Make and model
Boeing 777223
Aircraft serial
29583
Aircraft time
82,891 hours, 10,346 cycles
Part
Computer
Part number
7858973
Part serial
0647
Condition
Failed
Location
Window Heat
Stage of operation
CR
How discovered
O
Nature of condition
J
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT WAS GROUNDED: FLIGHT DIVERTED TO SNN ON ACCOUNT OF WINDSHIELD CRACK ON CAPTAIN SIDE. EMERGENCY WAS DECLARED. PILOT REPORTS CAPTAINS WINDSCREEN HEAT ARCED IN FLIGHT, FOLLOWED BY SHATTERING OF SAME WINDSCREEN. MAINTENANCE REMOVED AND REPLACED L WINDOW HEAT CONTROL UNIT IAW AMM 30-41-01. WINDOW HEAT OPS CHECK OK IAW AMM 30-41-00 710-801. REMOVED AND REPLACED CAPTAINS L-1 WINDOW IAW AMM 05-11-01. ALL REQUIRED CHECKS NORMAL.