Service difficulty report · Software · Boeing 7878

Difficulty date
September 11, 2024
Submitted
October 2, 2024
Operation
Air carrier
Aircraft
N809AA
Make and model
Boeing 7878
Aircraft serial
40627
Aircraft time
32,756 hours, 4,443 cycles
Part
Software
Condition
Faulty
Location
Zone 200
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT WAS NOT GROUNDED: AIRCRAFT HAD MEL 38-01D FOR WATER QTY INOP. AIRCRAFT WATER WAS TOP OFF AT DEPARTING STATION. DURING CRUISE ALL WATER STOPPED WORKING. FLIGHT WAS DIVERTED TO LHR. MAINTENANCE SUSPECTS FAULTY SOFTWARE: MAINTENANCE RELOADED SOFTWARE IN GPM R1 AND/OR R6.LSAPS 38 WW VLV OPS & 38 WW OPS RELOADED TO GPM R1.38 WW VLV OPS RELOADED TO GPM R6 REF AMM 42-21-02-00A-750A-A. FOLLOWED FOR TWO WEEKS WITH NO FURTHER FAULT.

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