Service difficulty report · Door Latch · Airbus A321231

Difficulty date
May 17, 2026
Submitted
May 20, 2026
Operation
Air carrier
Aircraft
N974UY
Make and model
Airbus A321231
Aircraft serial
4898
Aircraft time
46,488 hours, 18,566 cycles
Part
Door Latch
Condition
Stuck
Location
Zone 800
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT WAS GROUNDED: FLIGHT DECK DOOR WOULD NOT OPEN DURING LAVATORY BREAK FOR THE FLIGHT CREW. THE FLIGHT CREW REPORTED THAT THE UPPER LATCH THAT HELD THE DOOR CLOSED AND THE FLIGHT CREW MAY HAVE OVER-POWERED THE LATCH SYSTEM TRYING TO GET IT OPEN RESULTING IN THE LATCH HANDLE BECAME STUCK IN THE OPEN POSITION. THE FLIGHT CREW REPORTED THAT THE UPPER LATCH WAS MOVED BY HAND TO OPEN AND THE DOOR COULD BE LOCKED USING THE DEAD BOLT. MAINTENANCE REPLACED THE FLIGHT DECK DOOR LATCH MECHANISM AND ACCOMPLISHED A SATISFACTORY OPERATIONAL CHECK PER AMM 51-51-21.

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