Service difficulty report · Windshield · Boeing 7878

Difficulty date
November 24, 2019
Submitted
December 17, 2019
Operation
Air carrier
Aircraft
N784AV
Make and model
Boeing 7878
Aircraft serial
37506
Part
Windshield
Part number
19080015
Part serial
1197
Condition
Cracked
Location
Cockpit
Part time
2,320 hours
Stage of operation
CL
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

NOV 24. WINDOW HEAT L FWD MESSAGE APPEARS AND WINDOW L FWD CRACKED // CORRECTIVE ACTIONS: DURING FLIGHT, AFTER WINDOW HEAT L FWD- EICAS ADVISORY MESSAGE, THE LH WINDSHIELD GOT CRACKED. THE CORRELATED MAINTENANCE MESSAGE WAS: [ ] 30-32313 LEFT FLIGHT COMPARTMENT NO. 1 WINDOW HEATER CHANNEL A HAS FAILED. SO THEN, DO THE FAULT ISOLATION FOR THE MAINTENANCE MESSAGE 30-32313 LEFT FLIGHT COMPARTMENT NO. 1 WINDOW HEATER CHANNEL A HAS FAILED. SEE FIM TASK DMC-B787-A-30-40-F1-35A-421A-A. IF YOU DO NOT FIND A PROBLEM WITH THE WIRING THEN: 1-. REPLACE THE WINDOW HEAT PROTECTION UNIT (M3041011). 2-. REPLACE THE FLIGHT COMPARTMENT NO. 1 WINDOW (B3041001). REFERENCES: WINDOW HEAT PROTECTION UNIT - REMOVAL - AMM B787-A-30-41-03-00A-520A-A. WINDOW HEAT PROTECTION UNIT - INSTALLATION - AMM B787-A-30-41-03-00A-720A-A. FLIGHT COMPARTMENT NO. 1 WINDOW - REMOVAL - AMM B787-A-56-11-01-00A-520A-A. FLIGHT COMPARTMENT NO. 1 WINDOW - INSTALLATION - AMM B787-A-56-11-01-00A-720A-A.

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