Service difficulty report · Windshield · Boeing 737890

Difficulty date
December 14, 2011
Submitted
December 16, 2011
Operation
Air carrier
Aircraft
N564AS
Make and model
Boeing 737890
Aircraft serial
35103
Aircraft time
19,740 hours, 6,221 cycles
Part
Windshield
Part number
5893543140
Part serial
06221H8426
Condition
Cracked
Location
Cockpit
Part time
19,739 hours, 6,220 cycles
Stage of operation
CL
How discovered
V
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ON CLIMBOUT THROUGH 24K FEET COPILOT'S WINDSHIELD HAD A LOUD POP AND CRACKED (OUTER PANE) PANE WITH CRACKS GOING ACROSS AND ALL THE WAY TO THE OTHER SIDE. A MINUTE LATER THE "OVERHEAT" ANNUNICATOR CAME ON. RAN QRH FOR WINDOW DAMAGE AND RETURNED TO HNL. DIVERSION TIME 25 MINUTES. REPLACED F/O NR 1 WINDOW IAW AMM 56 11 11 400 801. OPS CHECK OK. REPLACED RT WINDOW HEAT CONTROLLER IAW AMM 30 41 11 400 801, OPS CHECK OK.