As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
RIGHT RAM DOOR FULL OPEN LIGHT ON IN FLIGHT. ACFT GROUNDED. BITE CHECK OF ZONE TEMP CONTROLLER SHOWED NO FAULTS. SMART ACTUATORS BOTH HAD GREEN LIGHTS. FOUND STEP 9 (D) ON FIM 21-51/803 TO BE IN ERROR, EXHAUST LOUVERS DON'T MOVE UNTIL FLAPS UP. REF EA 900ER-21EA-15458 FOR CORRECTION TO MANUAL. OPS CHECK OF RAM DOOR SYS NORMAL. ACFT GROUND VERIFICATION SATISFACTORY. NO PRIOR HISTORY 90 DAYS. REF FIM 21-51/803, MM 21-50-00.