Service difficulty report · Satcom · Boeing 737890

Difficulty date
May 18, 2017
Submitted
May 22, 2017
Operation
Air carrier
Aircraft
N562AS
Make and model
Boeing 737890
Aircraft serial
35091
Aircraft time
40,930 hours, 12,176 cycles
Part
Satcom
Condition
Malfunctioned
Location
Nr 1 & 2
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM 1 & 2 INOPERATIVE. TRIED TO MAKE SATCOM CALL FROM BOTH FMC'S AND SATCOM PAGE GO BLANK. MENU PAGE REAPPEARS WITH SAT PROMPT MISSING. SAT PROMPT COMES BACK AFTER 5 SECS. TRIED TO MAKE 5 SATCOM CALLS, SATCOM PAGE WENT BLANK EACH TIME, WITH FMCS. ACFT GROUNDED. BOTH SATCOM 1 & 2 TESTED GOOD, NO DEFECTS FOUND IAW AMM TASK 23-15-00-730-801.