Service difficulty report · Module · Boeing 737890

Difficulty date
September 25, 2018
Submitted
October 29, 2018
Operation
Air carrier
Aircraft
N564AS
Make and model
Boeing 737890
Aircraft serial
35103
Aircraft time
45,578 hours, 13,762 cycles
Part
Module
Part number
8222836001
Part serial
40D7P6
Condition
Faulty
Location
E&E Bay
Part time
21,444 hours, 6,264 cycles
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SAT PHONE INOP. UNABLE TO SELECT ANY NUMBER FROM DIRECTORY TO SAT-1 OR SAT-2. "-NO NUMBER-" ON BOTTOM OF SAT-PHONE 1/2. "BITE OK" ON SAT PHONE 2/2. GROUNDED - YES. VERIFIED DISCREPANCY. AFTER SELECTING A DISPATCH FROM GEN DIRECTORY, SAT-1 AND SAT-2 SHOW "NOT READY" OR "FAIL". SELECT MAKE CALL AND -NO NUMBER- SHOWS ON BOTTOM OF SCREEN. SAT COM LRU SHOWS RED LBT 1&2 INSTEAD OF GREEN LED'S. A/C CHK'D AND RELEASED REF. MEL 23-18 SATCOM INOP(1&2). FOUND IRIDIUM CONFIG IDENTITY MODULE FAULTY. RMVD AND INSTLD NEW MODULE REF AMM 23-15-00-400-802. WHILE PERFORMING SYS TEST NOTICED NR 2 SATCOM PROMPT NOT SHOWING ON RIGHT SIDE MCDU MEL 23-18 REMAINS. VERIFIED SAT BITE STATUS PARAMETERS ARE ALL OK. USING DISPATCH-A IN AOC DIR, SUCCESSFULLY MADE OUTBOUND AND INBOUND CALLS, REF AMM TASK 123-15-00-730-801. REMOVED MEL 23-18.