Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
November 11, 2019
Submitted
November 14, 2019
Operation
Air carrier
Aircraft
N428AS
Make and model
Boeing 737990ER
Aircraft serial
36353
Aircraft time
14,746 hours, 4,733 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
O
Nature of condition
P
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

MISSING SAT SELECTION ON THE MCDU MENU PAGE AND NO SATCOM PAGES AVAILABLE. GROUNDED - YES. ACCOMPLISHED SATCOM LOCK-UP B737 QRH 5.4 PROCEDURE. SATCOM PROMPT DISPLAY RETURNED ON MCDU MENU PAGE, CONTINUED NORMAL OPERATIONS.