Service difficulty report · Satcom · Boeing 737890

Difficulty date
January 23, 2020
Submitted
January 28, 2020
Operation
Air carrier
Aircraft
N530AS
Make and model
Boeing 737890
Aircraft serial
36578
Aircraft time
38,204 hours, 11,231 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

UNABLE SAT COMMUNICATION. TRIED MULTIPLE TIMES TO TRANSMIT AND RECEIVE SATCOM ON CAPTAIN'S SIDE AND FIRST OFFICER'S COMM PANEL ON SAT 1 AND SAT 2. DISPATCH COULD HEAR OUR TRANSMISSION WHILE DISPATCH COULDN'T RECEIVE (HEAR) OUR TRANSMISSION. GROUNDED - YES. ACCOMPLISHED B737-800 AMM 23-15-00-730-801 "SATCOM COMMUNICATION SYSTEM TEST", CONTACTED DISPATCH, OPS CK NORMAL.