Service difficulty report · Satcom · Boeing 737890

Difficulty date
July 26, 2021
Submitted
July 28, 2021
Operation
Air carrier
Aircraft
N517AS
Make and model
Boeing 737890
Aircraft serial
35197
Aircraft time
45,668 hours, 13,366 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

BOTH SATELLITE PHONES SUCCESSFULLY COMPLETE AND RECEIVE CALLS BUT PILOT TRANSMISSIONS OVER BOTH CHANNELS ARE INOPERATIVE. AUDIO QUALITY FROM RECIPIANTS IS CLEAR & NORMAL. INBOUND CALLS ANSWER NORMALLY. GROUNDED - YES. ACCOMPLISHED CYCLING OF SATCOM CB. ACCOMPLISHED SATCOM 1&2 CALL AND RECEIVED CALL WITH LOUD AND CLEAR REPORTS. LOG SHOWS SIGNAL STRENGTH 4 OUT OF 5. REF B737-800 AMM 23-15-00-730-801. GROUND VERIFICATION CHECKED GOOD.