Service difficulty report · Windshield · Boeing 7878

Difficulty date
August 7, 2016
Submitted
October 3, 2016
Operation
Air carrier
Aircraft
N961AM
Make and model
Boeing 7878
Aircraft serial
35306
Aircraft time
13,447 hours, 1,947 cycles
Part
Windshield
Part number
19080014
Part serial
0508
Condition
Cracked
Location
Right
Part time
13,447 hours, 1,947 cycles
Stage of operation
CL
How discovered
V
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT RETURNED DURING CLIMB AT FL 100´ THE RIGHT WINDSHIELD GOT CRACKED. MAINTENANCE PERSONNEL REPLACED THE RIGHT WINDSHIELD IAW AMM DMC-B787-A-56-11-01-00A-520A-A/720A-A AND THE RIGHT WINDSHIELD HEAT PROTECTION UNIT WAS REPLACED IAW AMM DMC B787-30-42-02-00A-520A-A/720A-A, TESTED CORRECT. THE OVERWEIGHT INSPECTION WAS NOT NECESSARY DUE TO THE AIRCRAFT LANDED WITH 170,900 KILOGRAMS AND THE MAXIMUM ALLOWABLE LANDING WEIGHT IS 172,300 KILOGRAMS.

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