Service difficulty report · Heater · Boeing 7879

Difficulty date
August 21, 2025
Submitted
August 22, 2025
Operation
Air carrier
Aircraft
N27965
Make and model
Boeing 7879
Aircraft serial
37815
Aircraft time
45,428 hours, 4,301 cycles
Part
Heater
Part number
7010702H01
Part serial
2603
Condition
Burned
Location
Zone 200
Part time
45,428 hours, 4,301 cycles
Stage of operation
CR
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SMOKE IN PILOT REST AREA COMING FROM VENT, ALSO IN FOWARD GALLEY PER CREW DEBRIEF, F/A STATED SMOKE COMING FROM PILOT BUNK AREW VENTS, DID NOT SMELL ELECTRICAL PER F/A & PILOT THAT INSPECTED AREA. UPON ARRIVAL TO ACFT NO SMELL, ODOR, OR SMOKE SEEN WHEN DOOR WAS OPENED. STATED IT DID SMELL ELECTRICAL. NO SMOKE ALARM SOUNDED IN FWD FLT CREW AREA. SMOKE ODOR FROM PILOT CREW REST AREA SMOKE DETECTORS OPS CHECKED GOOD IAW AMM DMC-B787-A-26-14-10-00A-300B-A. CHECK OF CARGO BAY IAW FIM TASK DMC-B787-A-21-20-F5-72A-421A-A. NO DEFECTS NOTED. COULD NOT DUPLICATE. FOUND EVIDENCE OF DUCT HEATER ELECT BURN. REMOVED & INSTALLED OVERHEAD FLIGHT CREW REST DUCT HEATER IAW AMM 787-21-41-20-00A. OPS CHECK GOOD.

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