Service difficulty report · Satcom · Boeing 78710

Difficulty date
November 13, 2025
Submitted
November 17, 2025
Operation
Air carrier
Aircraft
N91007
Make and model
Boeing 78710
Aircraft serial
40929
Aircraft time
27,651 hours, 4,042 cycles
Part
Satcom
Part number
8223057101
Part serial
4C4D1F
Condition
Faulted
Location
E/E Bay
Part time
104 hours, 11 cycles
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

DATALINK LOST UNABLE TO RESET WORKS WITH VHF LOCKING NOT SEEING ANY FAULTS IN AHM DURING THIS FLIGHT LEG. FOUND 23-19407 FLIGHT 84 11/13. SHOWING SDU WITH NO OUTPUT, LOOKING LIKE ANOTHER SDU. RECOMMEND TO FOLLOW FIM 23-10-F5-04A. IF SDU NEEDED THERE IS ONE ON HOLD FOR 1021, HAS NO OPEN MEL'S. FLIGHT ALSO HAD 23-29433 AND 42-58473 BOTH SHOWING NO INPUT FROM SDU. IF SDU HAS NO OUTPUT THAN NOTHING WILL HAVE INPUT. YOU CAN PERFORM THE SYSTEM TEST FIRST TO CHECK SYS STATUS, AMM 23-15-00-01A-300B AND ALSO VERIFY CORRECT SOFTWARE. UNLOCKING NO EXISTING FAULTS FOUND ON CMCF. UNABLE TO LOG ON SATCOM, STATUS SHOWS "AES ID NOT READY." TRIED PERFORMING SATCOM OPERATIONAL CHECK, FOUND ERROR: "CANNOT CONNECT TO LEFT SATELLITE RECEIVER TRANSMITTER." REMOVED AND REPLACED SATCOM SDU IAW AMM DMC-B787-A-23-15-10-01C-520A-A & DMC-B787-A-23-15-10-01C-720A-A. OPS CHECK GOOD. PERFORMED A SUCESSFUL SATCOM LOGON AND CALL WITH DISPATCH.

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