Service difficulty report · Oven · Boeing 78710

Difficulty date
May 24, 2026
Submitted
May 28, 2026
Operation
Air carrier
Aircraft
N14011
Make and model
Boeing 78710
Aircraft serial
40934
Aircraft time
27,838 hours, 3,637 cycles
Part
Oven
Condition
Dented
Location
Zone 900
Stage of operation
CL
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

OVEN/WARMERSMOKING OR SPARKING IN AFT GALLEY OVENS 706 707 708 709 710 711 SMOKE FROM BEHIND OVENS ON DEPARTURE. SHUT OVENS OFF AND PULLED OVEN CIRCUIT BREAKERS. SMOKE APPEARED TO DISSIPATE. TURNED ON OVEN 711 WITH STEAM FUNCTION AND AFTER 15 MINUTES APROX, OBSERVED STEAM COMING FROM UPPER VENTS AND SIDE OF OVEN. CONTINUE TO MONITOR AND MAKING LOAD CHECKS TO SYSTEM. FOUND OVEN 711 WITH WITH DENT IN THE BACK OF OVEN. LAST OVEN REMOVED C/B PULLED, COLLARED AND PLACARD INSTALLED. INSPECTED ALL OVENS (706, 707, 708, 709, 710 & 711) LOCATIONS BY REMOVING THEM AND CHECKED CONDITION OF AREAS. NO EVIDENCE OF ANY BURNED WIRES, NO LOOSE CONNECTIONS, NO EVIDENCE ON ANY TYPE OF S MOKE SOURCE. RAN ALL 6 OVENS AT THE SAME TIME, NO TRIPPED C/B OR ELECTRICAL BURN SMOKE. ONLY OBSERVED STEAM COMING FROM OVENS AS NORMAL OPS. OVEN 711 WOULD PRODUCE MORE STEAM THAN THE OTHER ONES AND ALSO FOUND DENTED IN THE BACK, AS A PRECAUTION AND AS FOUND OVEN 711 DAMAGED, OVEN HAS BEEN DEFERRED. REPOSITIONED BACK ALL OVENS (REMOVAL AND INSTALATION ACCOMPLISHED IAW AMM DMC-B787-A-25-32-00-10A-520A-A & DMC-B787-A-25-32-00-10A-720A-A).

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