Service difficulty report · Windshield · Boeing 777224

Difficulty date
August 31, 2026
Submitted
September 1, 2026
Operation
Air carrier
Aircraft
N69020
Make and model
Boeing 777224
Aircraft serial
31687
Aircraft time
87,968 hours, 8,646 cycles
Engine
Ge GE9094B
Part
Windshield
Part number
141W740047
Part serial
8379
Condition
Cracked
Location
Zone 200
Part time
23,408 hours, 2,759 cycles
Stage of operation
DE
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

CAPTAIN`S FWD LT WINDOW CRACKED. DEBRIEFED PILOTS. HAPPENED AT 11000FT. JUST POPPED, NOTHING HIT WINDOW. WINDOW HEAT WAS ON. REMOVED L1 WINDSHIELD IAW AMM 56-11-01-000-801. PERFROMED STEP 6 OF AMM 56-11-01-400-801 RESISTANCE CHECK WITH LIMITS OF FIGURE 406. CONNECTED WINDOW TERMINALS IAW AMM AMM 56-11-01-400-801. REPINNED ELECTRICAL WIRES TO THE POWER TERMIALS IAW AMM AMM 56-11-01-400-801. COMPLETED INSTALLATION OF L1 FLT WINDSHIELD UP TO AMM TASK 56-11-01-400-801 SECTION H (8). OPS CHECKED. PERFORMED OPS CHECK OF WINDOW HEAT AND WINSHIELD WIPER AND TORQUED BOLTS IAW AMM 56-11-01-400-801.