Service difficulty report · Windshield · Boeing 7378EH

Difficulty date
March 16, 2026
Submitted
March 18, 2026
Operation
Air carrier
Aircraft
N377DE
Make and model
Boeing 7378EH
Aircraft serial
39632
Aircraft time
31,222 hours, 17,962 cycles
Part
Windshield
Part number
8300005604
Part serial
2759C
Condition
Arced
Location
R1
Part time
74,609 hours, 31,834 cycles
Stage of operation
IN
How discovered
O
Nature of condition
B
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

(LOG 6871726) AT CRUISE WE NOTICED TH FO'S WINDOW HEAT START TO GLOW AND ARC SEVERAL TIMES. THE R1WINDOW THEN STARTED TO CRACK ON THE OUTSIDE. WE TURNED OFF THE WINDOW HEAT AND FOLLOWED QRH. REPLACED F/O WINDSHIELD PER B737AMMO ALSO REPLACED FO/RT FRONT WINDSHIELD HEAT CONTROLL PER B737AMM 30-4. ALL OPS CHECKS NML.

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