As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN CABIN DOOR HANDLE WILL NOT MOVE. DOOR PINS ARE IN THE OPEN POSITION. DOOR WILL NOT LATCH CLOSED. OPS CHECKED MED AND FOUND HANDLE WOULD NOT MOVE TOWARDS CLOSED POSITION INSPECTED AND FOUND ONE LOCKING PIN PULLED IN TO DOOR. REMOVED STEPS AND ADJUSTED PIN AND LUBRICATED DOOR OPS CHECK GOOD IAW AMM 52-10-04. REINSTALLED THE DOOR STEPS.