As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN DOOR: MAIN CABIN DOOR ONLY COMES UP HALF WAY. BOTH MANUAL AND AUTO MODES ATTEMPTED. MOTOR KEEPS RUNNING AND BOTTOM STEP CONTINUES TO FOLD UP AS NORMAL. // SIGNOFF // REMOVED PASSENGER DOOR ACTUATOR INSTALLED PASSENGER DOOR ACTUATOR IAW GLOBAL 5000 AMM REF 52-11-25 FUNCTIONAL TEST SATISFACTORY