As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
WHILE POWERED DOWN WITH BATTERY CONNECTED, MAIN CABIN DOOR MOTOR DOES NOT RUN WHEN PRESSING THE EXTERIOR BUTTON OR THE INTERIOR BUTTON. CAN NOT CLOSE MAIN DOOR. REMOVED DEFECTIVE ACTUATOR. INSTALLED A NEW ACTUATOR IAW AMM 52-11-25. PERFORMED RIGGING CHECK AND OPS TEST IAW AMM 52-11-25. RIGGING AND OPS TEST SATISFACTORY.